Deliver growth through happy customers.
AI-powered diagnostics.
Senior practitioner expertise.
Measurable customer and commercial outcomes.
OUR WORK
Deliver growth through happy customers.
AI-powered diagnostics.
Senior practitioner expertise.
Measurable customer and commercial outcomes.
OUR WORK
Deliver growth through happy customers.
AI-powered diagnostics.
Senior practitioner expertise.
Measurable customer and commercial outcomes.
OUR WORK
Proven in practice
We find where customer value is being lost, and what to fix first.
We find where customer value is being lost, and what to fix first.
SentricityCX is a customer-led growth consultancy. We combine AI-powered diagnostics, proven methodologies and senior practitioner expertise to uncover opportunities faster, prioritise what matters and help organisations deliver measurable customer and commercial outcomes.
0+
0+
Years combined CX leadership
0+
0+
Years combined CX leadership
0+
0+
Years combined CX leadership
0
0
REGIONS: UK, CENTRAL EUROPE AND WEST AFRICA
0
0
REGIONS: UK, CENTRAL EUROPE AND WEST AFRICA
0
0
REGIONS: UK, CENTRAL EUROPE AND WEST AFRICA
Senti 360
PROPRIETARY AI-POWERED DIAGNOSTICS
More customer data.
More initiatives.
Still not enough clarity.
More customer data.
More initiatives.
Still not enough clarity.
More customer data.
More initiatives.
Still not enough clarity.
More customer data.
More initiatives.
Still not enough clarity.
Most organisations are not short of customer data, ideas or improvement programmes. The harder questions are where customer value is being lost, what is really causing it, which improvements will make the biggest difference, and where to invest first. That is the work we do, alongside your leaders and teams, from diagnosis through to delivery.
About Us
About Us
About Us
How we deliver value
Increase customer lifetime value
Improve operational performance
Make better investment decisions
Build customer-centric ways of working
Increase customer lifetime value
Grow revenue by increasing customer loyalty and reducing customer churn.
SERVICES
Customer Strategy
Customer Segmentation
Customer Journey Sprints
How we deliver value
Increase customer lifetime value
Improve operational performance
Make better investment decisions
Build customer-centric ways of working
Increase customer lifetime value
Grow revenue by increasing customer loyalty and reducing customer churn.
SERVICES
Customer Strategy
Customer Segmentation
Customer Journey Sprints
How we deliver value
Increase customer lifetime value
Improve operational performance
Make better investment decisions
Build customer-centric ways of working
Increase customer lifetime value
Grow revenue by increasing customer loyalty and reducing customer churn.
SERVICES
Customer Strategy
Customer Segmentation
Customer Journey Sprints
Our approach
Know what matters.
Fix what matters.
Measure what changed.
Every successful improvement starts with understanding where you are today. Our approach combines insight, diagnosis, prioritisation and hands-on delivery, in four connected stages.
Diagnose
Where do we stand today?
Customer, employee, competitive and operational insight, brought together into one clear picture.
WHAT YOU GET
A clear view of your customer and organisational reality
Prioritise
What should we improve first?
Uncover root causes, quantify opportunities and focus investment where it will have the greatest impact.
WHAT YOU GET
A clear, prioritised roadmap
Act
How do we make it happen?
Working alongside your teams to optimise journeys, remove friction and build capability.
WHAT YOU GET
Priorities translated into action
Measure
What changed?
Impact tracked and feedback loops built for continuous improvement.
WHAT YOU GET
Evidence of customer and business impact
Our approach
Know what matters.
Fix what matters.
Measure what changed.
Every successful improvement starts with understanding where you are today. Our approach combines insight, diagnosis, prioritisation and hands-on delivery, in four connected stages.
Diagnose
Where do we stand today?
Customer, employee, competitive and operational insight, brought together into one clear picture.
/ 01
WHAT YOU GET
A clear view of your customer and organisational reality
Prioritise
What should we improve first?
Uncover root causes, quantify opportunities and focus investment where it will have the greatest impact.
/ 02
WHAT YOU GET
A clear, prioritised roadmap
Act
How do we make it happen?
Working alongside your teams to optimise journeys, remove friction and build capability.
/ 03
WHAT YOU GET
Priorities translated into action
Measure
What changed?
Impact tracked and feedback loops built for continuous improvement.
/ 04
WHAT YOU GET
Evidence of customer and business impact
Our approach
Know what matters.
Fix what matters.
Measure what changed.
Every successful improvement starts with understanding where you are today. Our approach combines insight, diagnosis, prioritisation and hands-on delivery, in four connected stages.
Diagnose
Where do we stand today?
Customer, employee, competitive and operational insight, brought together into one clear picture.
/ 01
WHAT YOU GET
A clear view of your customer and organisational reality
Prioritise
What should we improve first?
Uncover root causes, quantify opportunities and focus investment where it will have the greatest impact.
/ 02
WHAT YOU GET
A clear, prioritised roadmap
Act
How do we make it happen?
Working alongside your teams to optimise journeys, remove friction and build capability.
/ 03
WHAT YOU GET
Priorities translated into action
Measure
What changed?
Impact tracked and feedback loops built for continuous improvement.
/ 04
WHAT YOU GET
Evidence of customer and business impact
Senti360
What it is
AI-powered diagnostic platform
Lenses
Four perspectives. One connected view.
Better decisions start with better diagnosis
Better decisions start with better diagnosis
Senti360 is the AI-powered diagnostic platform behind the SentricityCX approach. It brings customer, employee, competitive and organisational signals together so leaders can diagnose performance, prioritise improvement and measure change. Technology accelerates the diagnosis. Experienced practitioners turn the insight into better decisions and action.
Prioritise what matters most
Senti360 helps organisations understand where they are today, identify what to improve first and prioritise the opportunities that create the greatest value for customers, employees and the business.
Prioritise what matters most
Senti360 helps organisations understand where they are today, identify what to improve first and prioritise the opportunities that create the greatest value for customers, employees and the business.
Prioritise what matters most
Senti360 helps organisations understand where they are today, identify what to improve first and prioritise the opportunities that create the greatest value for customers, employees and the business.
Ready when you are
See it in action
Proven in practice
Trusted by organisations across financial services, technology, cybersecurity and the non-profit sector. Our work combines deep industry expertise, practical methodologies and a commitment to delivering measurable customer and business outcomes.
“SentricityCX helped us build the foundation. Their framework and playbook brought clarity, consistency, and fit how our teams actually work. Journey mapping is now something our people can pick up and run with, that's the real win.”
Dean BrabecCX Director, ČSOB, Czech RepublicProven in practice
Trusted by organisations across financial services, technology, cybersecurity and the non-profit sector. Our work combines deep industry expertise, practical methodologies and a commitment to delivering measurable customer and business outcomes.
“SentricityCX helped us build the foundation. Their framework and playbook brought clarity, consistency, and fit how our teams actually work. Journey mapping is now something our people can pick up and run with, that's the real win.”
Dean BrabecCX Director, ČSOB, Czech RepublicProven in practice
Trusted by organisations across financial services, technology, cybersecurity and the non-profit sector. Our work combines deep industry expertise, practical methodologies and a commitment to delivering measurable customer and business outcomes.
“SentricityCX helped us build the foundation. Their framework and playbook brought clarity, consistency, and fit how our teams actually work. Journey mapping is now something our people can pick up and run with, that's the real win.”
Dean BrabecCX Director, ČSOB, Czech RepublicBuilt by operators. Delivered by practitioners.
Built by operators. Delivered by practitioners.
We have spent more than 60 years combined leading customer experience, transformation and service improvement inside global organisations. We have had to make the business case, secure investment, align leaders, mobilise teams and deliver the outcome. That experience shapes how we work with clients today. Every engagement is led by senior practitioners, supported by a trusted network of specialists matched to the challenge.
We have spent more than 60 years combined leading customer experience, transformation and service improvement inside global organisations. We have had to make the business case, secure investment, align leaders, mobilise teams and deliver the outcome. That experience shapes how we work with clients today. Every engagement is led by senior practitioners, supported by a trusted network of specialists matched to the challenge.
Let’s solve your biggest customer challenge.
Every organisation’s challenges are different, but the starting point is the same: understand where you are today, identify what matters most and decide where to start. Book a free consultation, or tell us your challenge and we will help you establish the right starting point.