Act now - The stakes have never been higher
Customers today demand excellence. With customers having more choices and less patience, organisations are failing to meet their expectations. Leading to lost revenue, reduced brand trust and declining market relevance. In the race for loyalty, there are no second chances - those who get it right succeed.
Why getting it right matters
Happy customers remain loyal and continually invest more in your business, creating sustainable growth and trust in your brand. Exceptional customer experiences also foster engaged and motivated employees. Research shows that businesses delivering outstanding CX, enjoy measurable long-term benefits:
  • Higher Spend
    86% of buyers are willing to pay more for a great customer experience (PWC).
  • Faster Growth
    Between 2016 and 2021, companies with excellent CX experienced more than double the revenue growth compared to others (McKinsey).
  • Lower Churn
    More than 80% of consumers will leave a brand they trusted after only two poor customer experiences (Emplifi)

Our six areas of expertise

We are here to help you. No matter where you are on your CX journey, we provide the expertise you need to succeed.
  • 1- Inspiring
    CX Vision & Leadership

    Are all your leaders truly ‘walking the CX talk’ so every decision shows your commitment to the customer?
    Learn more
  • 2- CX Aligned
    Employees

    Are you fostering a customer-centric culture where employees are empowered and aligned to deliver exceptional CX?
    Learn more
  • 3- Actionable
    CX/EX Insights

    Do you have the right capabilities to measure and drive actionable insights, demonstrating the long-term value of CX to your business?
    Learn more
  • 4- Impactful
    CX Design

    Are you creating seamless experiences that drive your customers to buy more, stay longer and recommend you?
    Learn more
  • 5- CX Enabling
    Data & Technologies

    Is your customer data accurate, compliant and accessible and enabling your customer goals?
    Learn more
  • 6- Advancing
    CX Decisions

    Is the customer at the heart of how you make decisions so you achieve long-term success?
    Learn more
Talk to a CX Expert
Get in touch
Feel free to contact us—we would love to hear from you.
+44 7961 419082
hello@sentricitycx.com

London Head Office
Hamilton House
Mabledon Place, WC1H 9BB
Our locations

London Head Office - UK

+44 7961 419082

hello@sentricitycx.com


Hamilton House, Mabledon Place London

United Kingdom

Prague Office - CZ

+420 724 635 398

ondrej@sentricitycx.com


Na Okraji 373/40

Prague

Czech Republic

Byron Bay Office - AU

+61 457 070 165

nigel@sentricitycx.com


3/4 Banksia Dr

Byron Bay

Australia

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