SentricityCX
Customer | Culture | Growth
Your Customer Experience (CX) Partner
Placing your customers at the heart of your success
Your Customer Experience (CX) Partner
Placing your customers at the heart of your success
Act now - The stakes have never been higher
Customers today demand excellence. With customers having more choices and less patience, organisations are failing to meet their expectations. Leading to lost revenue, reduced brand trust and declining market relevance. In the race for loyalty, there are no second chances - those who get it right succeed.
Why getting it right matters
Happy customers remain loyal and continually invest more in your business, creating sustainable growth and trust in your brand. Exceptional customer experiences also foster engaged and motivated employees. Research shows that businesses delivering outstanding CX, enjoy measurable long-term benefits:
Higher Spend
86% of buyers are willing to pay more for a great customer experience (PWC).
Faster Growth
Between 2016 and 2021, companies with excellent CX experienced more than double the revenue growth compared to others (XM Institute).
Lower Churn
More than 80% of consumers will leave a brand they trusted after only two poor customer experiences (Emplifi)
Be proactive today with your customer experience
Take our FREE 10-minute CX Pulse Check. Gauge the CX performance of your organisation. Discover your CX strengths and opportunities. Understand what great CX looks like.
Our six areas of expertise
We are here to help you. No matter where you are on your CX journey, we provide the expertise you need to succeed.
1- Inspiring
CX Vision & Leadership
Are all your leaders truly ‘walking the CX talk’ so every decision shows your commitment to the customer?
2- CX Aligned
Employees
Are you fostering a customer-centric culture where employees are empowered and aligned to deliver exceptional CX?
3- Actionable
CX/EX Insights
Do you have the right capabilities to measure and drive actionable insights, demonstrating the long-term value of CX to your business?
4- Impactful
CX Design
Are you creating seamless experiences that drive your customers to buy more, stay longer and recommend you?
5- CX Enabling
Data & Technologies
Is your customer data accurate, compliant and accessible and enabling your customer goals?
6- Advancing
CX Decisions
Is the customer at the heart of how you make decisions so you achieve long-term success?
Talk to a CX Expert
Need help transforming your customer experience? Book a free, 45-minute call with one of our CX experts. Together, we will explore your challenges and find actionable solutions tailored to your organisation.
Success stories from our clients
Creating lasting change with a focus on customers in cybersecurity
“I worked with Nigel, Ondrej & Pearl to inject some customer focus throughout the company. As well as having great experience in driving the needs of the customer in service organisations, they are highly proficient in implementing structured programs, in all departments, that create lasting change. On top of this, they understand the need to have a good measurement system in place that enables dashboard tracking of progress and commensurates short and long term business value of the change they bring.”
Peter Turner
Former Chief Commercial Officer, Avast
Get in touch
Feel free to contact us—we would love to hear from you.
Our locations
London Head Office - UK
+44 7961 419082
hello@sentricitycx.com
Hamilton House, Mabledon Place London
United Kingdom
Prague Office - CZ
+420 724 635 398
ondrej@sentricitycx.com
Na Okraji 373/40
Prague
Czech Republic
Byron Bay Office - AU
+61 457 070 165
nigel@sentricitycx.com
3/4 Banksia Dr
Byron Bay
Australia
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