SentricityCX

Customer | Culture | Growth

Your Customer Experience (CX) Partner
Placing your customers at the heart of your success

How good is your CX?

Talk to a CX Expert

SentricityCX

Customer | Culture | Growth

Your Customer Experience (CX) Partner

Placing your customers at the heart of your success

How good is your CX?

Talk to a CX Expert

Act now - The stakes have never been higher

Customers today demand excellence. With customers having more choices and less patience, organisations are failing to meet their expectations. Leading to lost revenue, reduced brand trust and declining market relevance. In the race for loyalty, there are no second chances - those who get it right succeed.

Why getting it right matters

Happy customers remain loyal and continually invest more in your business, creating sustainable growth and trust in your brand. Exceptional customer experiences also foster engaged and motivated employees. Research shows that businesses delivering outstanding CX, enjoy measurable long-term benefits:

Higher Spend

86% of buyers are willing to pay more for a great customer experience (PWC).

Faster Growth

Between 2016 and 2021, companies with excellent CX experienced more than double the revenue growth compared to others (XM Institute).

Lower Churn

More than 80% of consumers will leave a brand they trusted after only two poor customer experiences (Emplifi)

Be proactive today with your customer experience

Take our FREE 10-minute CX Pulse Check. Gauge the CX performance of your organisation. Discover your CX strengths and opportunities. Understand what great CX looks like.

Start your CX Pulse Check

Our six areas of expertise

We are here to help you. No matter where you are on your CX journey, we provide the expertise you need to succeed.

1- Inspiring
CX Vision & Leadership

Are all your leaders truly ‘walking the CX talk’ so every decision shows your commitment to the customer?

2- CX Aligned
Employees

Are you fostering a customer-centric culture where employees are empowered and aligned to deliver exceptional CX?

3- Actionable
CX/EX Insights

Do you have the right capabilities to measure and drive actionable insights, demonstrating the long-term value of CX to your business?

4- Impactful
CX Design

Are you creating seamless experiences that drive your customers to buy more, stay longer and recommend you?

5- CX Enabling
Data & Technologies

Is your customer data accurate, compliant and accessible and enabling your customer goals?

6- Advancing
CX Decisions

Is the customer at the heart of how you make decisions so you achieve long-term success?

Talk to a CX Expert

Need help transforming your customer experience? Book a free, 45-minute call with one of our CX experts. Together, we will explore your challenges and find actionable solutions tailored to your organisation.

Book a meeting

Success stories from our clients

Creating lasting change with a focus on customers in cybersecurity

“I worked with Nigel, Ondrej & Pearl to inject some customer focus throughout the company. As well as having great experience in driving the needs of the customer in service organisations, they are highly proficient in implementing structured programs, in all departments, that create lasting change. On top of this, they understand the need to have a good measurement system in place that enables dashboard tracking of progress and commensurates short and long term business value of the change they bring.”

Peter Turner

Former Chief Commercial Officer, Avast

Enhancing employee experience at EmbedIT

“We engaged Ondrej as an external consultant to enhance our Employee Experience at EmbedIT. He facilitated journey mapping workshops, leveraging key personas to deepen understanding of employee needs and challenges. Ondrej helped us identify improvement areas and guided the creation of a prioritised action plan. His expertise has positively influenced our People team and advanced services for employees and the organisation.”

Radka Bečvářová

Chief People Officer, EmbedIT

Improving efficiency and customer satisfaction in the banking industry

“Working with Pearl was a game-changer for our customers. Her attention to detail, responsiveness, and proactive solutions made the entire process seamless. Tier 1 banks and financial customers saw significant improvements in efficiency and customer satisfaction following engagement. Every challenge was addressed promptly with creative, effective strategies. I highly recommend Pearl's services to anyone looking to elevate their customer experience.”

Chris Guerin

Head of Customer Success, Temenos

Scaling with customer focus and practical solutions

“Nigel provided outstanding strategic consultancy for Euler, delivering insightful analysis and practical solutions that have helped us scale without losing our focus on the customer. His expertise, professionalism, and clear communication made a significant impact. I highly recommend him to anyone seeking top-tier CX consultancy.”

Rob Jones

Chief Executive Officer, Euler

Driving CX transformation at a Top 3 bank in the Czech Republic

“We partnered with Ondrej to reimagine our approach to customer experience. Through a comprehensive CX strategy setup and a detailed CX assessment, we gained clarity on our current state and a clear vision for the future. Mapping core customer journeys helped us pinpoint key areas for improvement, while a focused leadership activation program inspired a cultural shift within our organisation. This transformation has set us on the path to becoming a truly customer-centric bank.”

Dean Brabec

Customer Experience Director, ČSOB Bank

Crafting CX proposition, purpose and organisational design

“Nigel’s focus on the customer experience, and how that needs to be embedded in the company culture, organisational design and KPI suite is outstanding. Nigel worked with me in a high pressure tender environment where we developed a clear CX proposition, customer-centric business purpose and organisational design/governance model under very tight deadlines. Nigel expertly provided excellent consultancy that drove clear results, both for the tender and the delivery of the successful business.”

Chris Brooks

Managing Director Business Development, Arriva Group

Designing and implementing digital solutions for the banking industry

“Pearl brings a unique and invaluable perspective to client engagements. Her ability to bring to life the experience of the customer when designing and implementing digital solutions is remarkable. She helps clients truly understand how these solutions will enhance the customer experience, inspiring them to embrace the change with confidence. Pearl is not only engaging and passionate but also highly strategic, making a significant impact in the digital world.”

David Boffey

Former Director of Professional Services, EMEA at Temenos

Get in touch

Feel free to contact us—we would love to hear from you.

+44 7961 419082
hello@sentricitycx.com

London Head Office
Hamilton House
Mabledon Place, WC1H 9BB

Our locations

London Head Office - UK

+44 7961 419082

hello@sentricitycx.com

Hamilton House, Mabledon Place London

United Kingdom

Prague Office - CZ

+420 724 635 398

ondrej@sentricitycx.com

Na Okraji 373/40

Prague

Czech Republic

Byron Bay Office - AU

+61 457 070 165

nigel@sentricitycx.com

3/4 Banksia Dr

Byron Bay

Australia

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SentricityCX

Our six areas of expertise

1- Inspiring CX Vision & Leadership

2- CX Aligned Employees

3- ActionableCX/EX Insights

4- ImpactfulCX Design

5- CX EnablingData & Technologies

6- AdvancingCX Decisions

1- Inspiring
CX Vision & Leadership

2- CX Aligned
Employees

3- Actionable
CX/EX Insights

4- Impactful
CX Design

5- CX Enabling
Data & Technologies

6- Advancing
CX Decisions