Do you have the right foundations for CX Success?

Discover where you stand with the SentricityCX Pulse Check

CX success is not achieved with a single silver bullet.
It is built on 36 foundational CX capabilities.

What is a CX Capability?

Think of it as a ‘way of working’ — how your organisation sets goals, designs products, or makes decisions. These capabilities already exist within your organisation, but are they working effectively and moving in the same ‘customer-first’ direction?
If they are, your customer experience will thrive. If not, it will struggle.
Leaders must ensure these CX Capabilities are strong and aligned to drive meaningful growth.

CX Capability Growth Levels

Dormant: The CX journey is yet to formally start
Early Shoots: Your organisation is starting to think about establishing the foundations for CX
Growing: CX efforts are gaining traction, with a steady flow of customer improvements taking place
Thriving: CX practices have been embedded into your organisation's DNA and seeing real results
Flourishing: Your organisation is setting an example for others and seeing true, customer led growth

Success stories from our clients

“Often when talking to other CX experts, I get generic advice like ‘look into customer journey mapping’ or ‘check the NPS score,’ but without clear next steps. The SentricityCX Pulse Check was different. It gave me practical recommendations on where to focus next and how to drive even more value from our CX program.”

Patrik Widenmeyer

CX Lead, TeamViewer

“The Pulse Check has been instrumental in helping our team sharpen its focus on the areas with the greatest potential for impact. It provided a clear and structured framework for planning and alignment. The SentricityCX team brought deep expertise and insight, instilling confidence in our next steps and enabling us to move forward with clarity and purpose.”

Jennifer Clay

Data, Insight and Performance Director Non-Profit, UK

Find out where you stand today

Take the FREE 10-minute CX Pulse Check to accelerate your CX journey:

Understand what great CX looks like
Gauge your CX Capability Level
Identify key strengths and opportunities
Receive a tailored report to elevate your CX

Start your CX Pulse Check

Get in touch

Feel free to contact us—we would love to hear from you.

+44 7961 419082
hello@sentricitycx.com

London Head Office
Hamilton House
Mabledon Place, WC1H 9BB