If these challenges sound familiar, you’re not alone
Respond to real-world challenges with clarity, focus and high-impact action.
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    Revenue under pressure
    Falling sales, lower average order value, rising churn or high cost-to-serve.

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    Slow transformation
    Failed or stalled customer change initiatives and competing priorities.
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    Eroding experience
    Pain points unresolved, inefficient systems or processes driving cost.
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    Shifting customer expectations
    Rising demand for frictionless, personalised journeys and low products/service adoption.
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    Low leadership buy-in
    CX not connected to business priorities;
    a constant battle for budget and relevance.
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    Employee & top-talent drain
    Declining employee engagement and/or poor retention.
The solution
A structured diagnostic that turns CX into a competitive advantage.
The SentricityCX Pulse Check provides a 360° view of your organisation’s CX capabilities, showing how well they work together to solve your real-world challenges and drive measurable impact.
How it works
Assess your CX capabilities across six pillars
From CX Vision & Leadership and CX/EX Insights to CX Design, and Enabling Data & Technologies.
See where you stand on the CX Growth Journey
Get a clear view of your CX Capability Growth Level and identify your strengths and barriers to impact.
Turn insight into action
with confidence
Receive targeted recommendations and practical solutions to address priority improvement opportunities.
Receive your tailored
performance report
A clear CX roadmap with quick wins and priority initiatives to drive immediate organisational impact.
Explore the features of the SentricityCX Pulse Check Report
Seamlessly structured - from big-picture insights to deep-dive analysis and an actionable roadmap.
Clear, visual and easy to digest, turning complex CX data into stories leaders can act on.
  • Overall Dashboard
    • Executive summary of your CX performance and overall CX Capability Growth Level
    • Breakdown of strengths, gaps, and growth opportunities across key CX pillars
    • Reveals how ambition and execution align to pinpoint your organisation’s true performance
  • CX Pillars Performance
    • Visual insight into how you perform across the six CX Capability Pillars
    • Baseline comparison showing strengths and improvement priorities
    • Easy-to-read visuals that make insights quick to interpret and share
  • CX Capability Heatmap
    • Holistic view of all CX capabilities across both ambition and execution layers
    • Highlights areas of strength, gaps, and overall CX Capability Growth Level across every pillar
    • Quickly identifies focus areas to turn intent into measurable results
  • Tailored Solutions
    • Expert recommendations on what to prioritise and how to act
    • Informed by real-world experience and proven best practices
    • Clearly shows the business impact and benefits each action will deliver
  • Success Roadmap
    • Visual roadmap outlining how initiatives are prioritised by value and complexity
    • Clarifies immediate actions and longer-term priorities for sustained CX progress
    • Ensures focus on high-impact actions that deliver both quick wins and long-term results
Two ways to get started
Choose the approach that best fits your organisation’s needs - whether you want a fast, self-led assessment or a collaborative workshop with our CX experts.
Option 1
Self-Service (Online)
  • Ideal for CX leaders or individuals seeking fast, independent insights to guide their next CX actions.
  • Instantly see your CX Capability Growth Level upon completion.
  • Receive a detailed Pulse Check Report within 1 week, highlighting your CX strengths, opportunities and recommendations for improvement.
  • Includes a 90-minute playback session with a CX expert to interpret results and define practical next steps.
Start your CX Pulse Check
Option 2
Facilitated Workshop
  • Perfect for cross-functional teams and leaders ready to align, prioritise and act.
  • A 3-hour, expert-led workshop designed to explore your CX challenges and link them directly to business objectives.
  • Combines learning, best practice, and a full CX assessment across six key CX pillars.
  • Detailed Pulse Check Report delivered within 1 week.
  • Strategic playback session focused on key insights and outlining clear steps forward.
Schedule a discovery call