We are SENTRICITY

With over 30 years of experience, Nigel has held senior positions for a diverse range of organisations such as American Express, Barclaycard, The Pensions Regulator, RSA, Vodafone, Arriva and Avast (now Gen Digital). In addition, he is a board-level advisor in Customer Centric Cultures. His expertise lies in working across all sectors and sizes of organisations to help them achieve their customer objectives.

At Sentricity, Nigel focuses on helping organisations articulate a unified and market differentiating customer ambition and strategy. Working with the senior leadership, he translates strategy into practical programs of change so their customer ambition becomes rooted in their daily customer delivery, culture & DNA.

As a senior leader, Nigel draws on his experience from working within the public, private and charity sectors, as well as with SMEs to enterprise-sized organisations. Nigel’s passion and priority is to help organisations achieve sustainable, customer driven growth that sets them apart from their competitors.

For more than 15 years, Pearl has been at the forefront of transforming customer experiences for global brands such as American Express, Barclaycard, Royal & Sun Alliance, Temenos, and Gen Digital, specialising in CX initiatives that drive retention, loyalty, and operational efficiency.

At Sentricity, Pearl focuses on customer-centric design, CX program execution, and leveraging customer insights to achieve both customer and commercial outcomes. She has a proven track record of leading large-scale CX programs, implementing Voice of the Customer platforms, and driving cross-functional collaboration to design and improve customer journeys.

As a leader with a diverse background, Pearl draws on her experiences from living in the UK, Germany, and Ghana to build meaningful connections with teams and clients from different cultures.

Passionate about making CX both accessible and achievable, she combines empathy, teamwork and proven methods to help organisations create outstanding customer experiences.

With over 18 years of experience across industries such as telecommunications, banking, cybersecurity, and SaaS, Ondrej has worked with companies at every stage of their journey—from ambitious startups to challengers shaking up the market to established industry leaders. He has collaborated with brands like T-Mobile, Vodafone, ČSOB, and Avast, connecting customer needs to business goals and creating strategies that drive real results.

Ondrej’s expertise lies in making CX practical and impactful, whether it's designing better customer journeys, turning insights into action, or helping businesses stay ahead in competitive markets. His hands-on approach combines a deep understanding of different industries and company lifecycles, making him a go-to expert for tackling tough challenges.

Passionate about creating CX strategies that not only sound good on paper but also deliver results, Ondrej brings creativity, data, and customer focus together to help organisations thrive—whatever stage they are at.