We are SentricityCX

Nigel has 30+ years of experience, including senior CX roles at American Express, Vodafone, Barclays, and Avast. At SentricityCX, Nigel helps organisations realise their CX ambitions by shaping customer strategies that drive growth. He is passionate about taking the customer into the DNA of an organisation, creating customer aligned cultures that deliver customer-led sustainable growth.

For more than 15 years, Pearl has been at the forefront of transforming customer experiences for global brands such as American Express, Temenos, and Gen Digital, specialising in CX initiatives that drive retention, loyalty, and operational efficiency. At SentricityCX, Pearl leads customer-centric design and CX programs, using her expertise to deliver impactful results and elevate customer experiences.

Having spent over 18 years navigating industries like telecom, banking, and SaaS, Ondrej has partnered with brands such as T-Mobile, ČSOB, and Avast to bridge customer needs with business success. At SentricityCX, he crafts CX strategies and solutions that deliver measurable impact across all stages growth. His expertise lies in aligning customer-centric practices with organisational goals to drive sustainable growth.

Sam has partnered with leading organisations across diverse industries, including Deloitte, NatWest and BUPA. At SentricityCX, he applies data-driven insights and research to delve into the complexities of human behaviour. His expertise enables clients to make informed, customer-centric decisions that drive growth.

With more than 15 years of experience in marketing, communications, and customer experience, Sarka has developed a deep understanding of what drives customer behaviour - from their thoughts and emotions to the motivations behind their decisions. She is currently expanding her expertise in Data Science, with a focus on data analysis, artificial intelligence, and machine learning.

With over 20 years of experience driving innovation for brands like Google, Nike, and American Express, Diego specialises in leveraging marketing, media, data, and CRM technologies to create impactful digital solutions. Based in Australia, he collaborates with C-level teams to craft strategies, build prototypes, and unlock CX potential through lean, customer-focused methodologies.