CX Pulse Check

See where you stand on your CX Growth Journey and get clarity on your next actions. Fast.
Start your CX Pulse Check
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It starts with real world CX leaders challenges
Does these pains sound familiar?
Low leadership buy-in
Struggle to connect CX with business priorities, fighting for budget and relevance
Hard to report progress
CX progress is difficult to measure, hard to report with confidence.
Proving the impact
CX value is questioned, with impact on growth and culture often unclear.
The solution
The SentricityCX Pulse Check gives you a clear picture of your CX capabilities — so you can turn ambition into measurable action.
  • Diagnose your CX capabilities across 6 CX pillars
    Instantly understand your CX maturity and where you stand today.
  • Align for action
    Unite teams around a shared CX Opportunity & Solution
  • Track progress easily
    Measure improvement over time and keep momentum going
How It Works
From diagnosis to direction — in three simple steps.
Complete the CX Pulse Check online or with your team
In just 20 minutes, assess your organisation’s CX capabilities across six key pillars and see your initial CX Growth Level instantly
Get Your Tailored Report
Within a week, you’ll get a detailed CX Capability Report including your maturity score, ambition vs. execution map, and practical recommendations for improvement.
Turn Insight into Action
In a 90-minute playback session, you’ll translate findings into specific priorities, align your leadership team, and identify quick wins to accelerate CX impact.
When to take Pulse
Use the CX Pulse Check whenever you need clarity, alignment, or momentum.
  • Starting a new CX or transformation programme
    To establish your baseline and focus your efforts. Eg. when you are new in your role and need a plan for first 100 days.

  • Re-energising an existing CX initiative
    When progress slows and you need a fresh perspective

  • Aligning leadership and teams
    To create shared understanding and ownership of CX priorities.
  • Preparing for strategic planning or board review
    To bring credible, data-backed CX insights to the table.
The CX Pulse Check takes just 3 hours and gives you a clear diagnosis of your CX state, strengths, and next steps. Removing the pain and showing exactly how to make CX a success.
Two ways how to start
Option 1 — Self-Service (Online)
  • Complete independently (approx. 20 min)
  • Instant CX Growth Level
  • Full report within 1 week
  • 90-minute expert playback session
Do your Pulse now
Option 2 — Assisted (Workshop)
  • 3-hour facilitated workshop (online or in-person)
  • Live alignment across teams and leaders
  • Full report within 1 week
  • 90-minute expert playback session
Book a 15-minute intro call