Trusted by CX Leaders at
What we hear from CX leaders, every time.
These are the six conversations that come up most often and exactly what Pulse Check is built to answer.
  • Low leadership alignment and buy-in
    Struggle to connect CX with business priorities, fighting for budget and relevance.
  • No shared CX story
    Everyone means something different by "customer experience." Alignment is impossible.
  • Hard to report progress
    Hard to show leadership what CX actually works on. NPS chart doesn't capture the work behind it.
  • Too many priorities
    You know CX needs work. But where to start? Everything feels equally urgent.
  • CX doesn't live in the organisation
    CX leaders feel isolated, carrying responsibility without organisation-wide involvement.
  • Starting from scratch
    New role, new CEO, merger? Find out where you stand in 10 days, not months.
“
Most CX experts give you generic advice - 'look into journey mapping,' 'check your NPS.' No next steps. The SentricityCX Pulse Check was different: practical recommendations on where to focus next and how to drive more value from our CX program.
Patrik Widenmeyer, CX Lead, Teamviewer
What you’ll walk away with
Walk away with the clarity, alignment and direction needed to turn CX investment into measurable business impact.
  • Your leadership team will finally agree on priorities
    No more conflicting opinions in the room. You'll have one evidence-based view everyone can align behind — and act on.
  • You'll catch the gaps before they cost you
    You'll see exactly where leadership's view and employee reality diverge — while there's still time to close the gap, not explain it after the fact.
  • You'll know where to invest first
    Stop spreading your budget across dozens of initiatives. You’ll know the 3–5 areas that will have the greatest impact on customer experience and business performance.
See your insights come to life
During the workshop you’ll see your results build in real time. Afterwards, you’ll receive a playback report with clear recommendations and prioritised next steps.
From preparation to insights in 10 days
Five steps from first questions to a prioritised action plan.
Pre-workshop prep
Participants answer 3 key questions in advance. No one arrives empty-handed.
3-hour facilitated workshop
Best practices, live scoring across 6 pillars, real-time results discussion. One shared story.
Employee pulse
12 questions run async, tied to the same 6 pillars. The gap tells the story.
CX Pulse Report + playback

Detailed report with recommendations within 10 days. We walk you and your team through it.
Recheck & track
Optional recheck every 3–6 months. Watch your indexes move over time.
Start where it makes sense for you.
Curious first? Try the free taster and see your first results in 10 minutes. Ready to align your whole leadership team now? Go straight to the full Pulse Check.
CX Pulse Check Taster
See your first results, no commitment
  • Self assessment across the 6 pillars
  • Instant first-look at your CX strengths and gaps
  • No account required to start
  • Preview of the full report format
  • Takes 10 minutes to complete
Try it free - see your first results
CX Pulse Check
Complete picture, full team alignment
  • A 3-hour, expert-led workshop with your team
  • Combines learning, best practice, and a full CX assessment across six key CX pillars
  • Employee pulse (12 questions) run in parallel
  • Detailed Pulse Check Report delivered within 10 days
  • Strategic playback session focused on key insights and outlining clear steps forward
Book a 30-min demo