The challenges CX leaders bring to us. Sounds familiar?
These are the conversations we have most often. If any of them resonate, Pulse Check was built for exactly this.
  • Low leadership alignment and buy-in
    Struggle to connect CX with business priorities, fighting for budget and relevance.
  • No shared CX story
    Everyone means something different by "customer experience." Alignment is impossible.
  • Hard to report progress
    You know CX needs work. But where to start? Everything feels equally urgent.
  • Too many priorities
    Too many CX initiatives competing for attention, no prioritisation.
  • CX doesn't live in the organisation
    CX leaders feel isolated, carrying responsibility without organisation-wide involvement.
  • Starting from scratch
    New to CX leadership. You need a clear picture of where you are before deciding where to go.
CX Pulse Check
Leadership sees one CX. Your employees live a different one. Pulse Check makes that gap visible — and actionable.
  • 6 CX Pillars
    From Vision & Leadership to Enabling Data & Technology — every dimension of CX covered.
  • 36 Capabilities scored
    Built from 60+ years of CX practice. A heatmap of strengths, gaps, and priorities.
  • 2 Perspectives captured
    Leadership and employees assessed separately. The gap between them is where the real insight lives.
The 6 pillars of CX
Every dimension of your CX, covered
  • CX Vision & Leadership
    Assess how well your organisation aligns its vision, strategy, and leadership with customer needs
    1
  • CX Aligned Employees
    Explore how effectively your organisation aligns and empowers all employees to deliver exceptional customer experiences
    2
  • Actionable CX/EX Insights
    Evaluate how your organisation gathers, analyses, and applies insights to drive meaningful improvements
    3
  • Impactful CX Design
    Examine how effectively your organisation designs impactful, customer-led products, services, and experiences
    4
  • CX Enabling Data & Technologies
    Assess if your organisation has a cohesive data strategy and enabling technology stack to drive better customer outcomes
    5
  • Advancing CX Decisions
    Assess how your organisation makes customer-centric decisions
    6
“
Often when talking to other CX experts, I get generic advice like 'look into customer journey mapping' or 'check the NPS score,' but without clear next steps. The SentricityCX Pulse Check was different. It gave me practical recommendations on where to focus next and how to drive even more value from our CX program.
Patrik Widenmeyer, CX Lead, Teamviewer
From preparation to action in under 2 weeks
No long consultancy engagements. The whole process requires roughly half a day of your team's time.
Pre-workshop prep
Participants answer 3 key questions in advance — no one arrives empty-handed.
3-hour facilitated workshop
Best practices, live scoring across 6 pillars, real-time results discussion.
Employee pulse
12 questions run async, tied to the same 6 pillars. The gap tells the story.
CX Pulse Report + playback

Detailed report with recommendations within 10 days. We walk you through it.
Recheck & track
Optional recheck every 3–6 months. Watch your indexes move over time.
See exactly what you'll receive
Not a generic slide deck. These are real outputs from an anonymised client report — the same format you'll receive within 10 days of your workshop.
Try it first. Commit when it makes sense.
Start with the free taster to see your first results — no obligation. When you're ready for the full picture, choose the option that fits.
CX Pulse Check Snapshot
See your first results, no commitment
  • Partial assessment across the 6 pillars
  • Instant first-look at your CX strengths and gaps
  • No account required to start
  • A taste of what the full report covers
  • Takes 15 minutes to complete
Try it free
CX Pulse Check
Complete picture, full team alignment
  • A 3-hour, expert-led workshop designed to explore your CX challenges and link them directly to business objectives.
  • Employee pulse (12 questions) run in parallel
  • Combines learning, best practice, and a full CX assessment across six key CX pillars.
  • Detailed Pulse Check Report delivered within 1 week.
  • Strategic playback session focused on key insights and outlining clear steps forward.
Book a 30-min demo
Not sure yet? Start for free.
Try the free taster and see your first CX results in 15 minutes — no commitment, no account needed. If it resonates, we'll take it from there.
Try it free - see your first results
Book a 30-min demo